Customer Service Representative

The Customer Service Representative works directly with the company’s customers; responds to product inquiries, opens new accounts, takes orders, resolves customer problems, complaints and any delivery or billing issues.

Essential Duties

  • Work directly with customers to process orders and resolve issues.
  • Work with other departments to ensure the company meets on time delivery goals.
  • Resolve all customer service inquiries and complaints in a timely manner measured by the resolution of open complaints.
  • Ensure realistic ship dates are established that are satisfactory with the customer and achievable by production.
  • Advise Customer Service Manager of customer concerns through Customer Complaint Documentation
  • Ensure ship date is satisfactory with both the customer and production.
  • Prepares customer correspondence
  • Identifies and implements ways to improve overall level of service.
  • Provide a variety of customer support services through the mail, telephone, and direct personal contact
  • Process orders and assignments and enter data into our internal computer systems
  • Respond to customer questions, inquiries, and requests
  • Set up new and maintain existing records
  • Perform word processing assignments, filing, and related clerical duties
  • Assist with special projects as assigned.
  • Additional responsibilities as requested

Desired Skills and Experience  

  • Minimum of 2 years’ experience working in customer service.
  • Strong computer skills, experienced in Excel and Word
  • Articulate
  • Positive attitude
  • Quick learner
  • Ability to work with little or no direct supervision.
  • Excellent communication and writing skills.
  • Meticulous record-keeping and tremendous attention to detail
  • Knowledge of ISO compliance & certification procedures and processes.
  • Ability to work in a team environment


Education and Experience

  • High School Graduate or General Education Degree (GED): Required.
  • A minimum of 2 years’ experience in a manufacturing environment preferred.
  • Excellent communication skills, the ability to stay organized, and multi-task. 



Lutco offers an attractive salary and a comprehensive benefits package, including health insurance, a dental/vision, 401(k), STD, and Paid Time Off. 

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, national origin, sexual orientation, age, disability, marital status, domestic partner status, or medical condition. 

If you are a proactive person who takes pride and ownership in your contribution, have excellent attention to detail, and want to be part of a growing organization, this could be your next long-term role.


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